Support at Home · Melbourne's northwest suburbs
Stay independent in your own home
Help at home, from the shopping to nursing care, and every dollar of funding you’re entitled to.
Support at Home · Melbourne's northwest suburbs
Help at home, from the shopping to nursing care, and every dollar of funding you’re entitled to.
A simple guide to what you're entitled to, what you'll pay, and how to get started.
Most in-home care in Australia is government funded, and many families are entitled to more than they realise. The Support at Home system is new and most people are meeting it for the first time.
You don't have to decode any of it. Our Care Managers walk you through what applies to you, what you're entitled to, and what you'll pay, all made simple. Every new client also receives a comprehensive clinical assessment at no additional cost.
Most falls happen when someone is quietly doing too much alone. Reaching too high, carrying too far, pushing through jobs that have grown too big. An extra pair of hands takes those risks off the table, so the fall never happens and home stays home.
Good care is pre-emptive, not reactive. Start early and the choices stay in your hands, with the same Nexia team beside you as needs change.
Testimonials
“They think outside the box and their fees are fair and reasonable compared to other providers... This is our 3rd provider and I am extremely happy for the first time. Nexia makes everything easy.”
“They have taken so much pressure off me by knowing their job and putting things into place for me... My mums carers are both amazing and Mum really looks forward to their visits. I highly recommend Nexia.”
“They helped make a difficult move for our Dad, Barry with their warmth, attention & personal care. He so enjoyed the activities & genuine warmth from everyone.”
Let's work out the right support for your family, at your pace.
(Looking for work at Nexia? We'd love to hear from you, apply via our "Work with us" page instead.)
Prefer to talk? Call us on 1300 384 004
Not a list of services. This is what the right care makes possible.
Help shaped around your routine, from a hand with the shopping to daily personal care, so home keeps working for you.
Someone reliable is there when you can't be, and you always know how things are going.
Care Managers who know the system guide you to what you're entitled to, so nothing goes to waste.
If needs change, your care changes with you. Same team, same faces, no starting again with strangers.
Support that works around your life, not the other way around, at every stage of care.
Lorikeet Lane, our purpose-built dementia care household, is ready if the journey leads there.
Nexia Aged Care proudly provides in-home care services across Melbourne’s western and northern metropolitan regions, including the Cities of Maribyrnong, Brimbank, Melton, Wyndham and Hobsons Bay, the Macedon Ranges Shire, the City of Hume (Sunbury only) and Moorabool Shire (Bacchus Marsh only).
Our local team members live and work in the area, so you’ll always be supported by people who understand your community.
In your home
Our Support at Home team comes to you across Melbourne's western and northern metro suburbs.
In ours
Residential aged care in Gisborne, including Lorikeet Lane, our purpose-built dementia care household.
In ours
Residential aged care in Melbourne's inner west, with a multilingual team and strong local community ties.
Three steps, and the first two cost you nothing.
Step 1
Book a confidential chat or a free home visit. No cost, no obligation, no pressure. You'll come away knowing exactly where you stand.
Step 2
Every new client receives a comprehensive clinical assessment at no additional cost, plus a clear, simple walkthrough of your funding.
Step 3
Care shaped around your routine begins when you're ready. As needs change, your care changes with it. Same team, same faces.
Most families need more than one kind of home care service. Personal care today, nursing visits and meal support next month, transport and gardening ongoing. Nexia covers a broad range of services under one care plan, so you're not juggling multiple providers.
Help with showering, dressing and daily routines, delivered with dignity and respect.
A hand with cleaning, laundry and household tasks so home stays comfortable.
Lifts to appointments, shopping and social outings, with support along the way.
Short-term support to rebuild strength, confidence and independence after illness or injury.
Regular company and help staying involved in the community and activities you enjoy.
Nursing care and allied health support, delivered in your home by qualified professionals.
Regular health checks and a watchful eye on any changes, so nothing gets missed.
Lawns, gardens and minor repairs kept in hand so your home stays safe and tidy.
A dedicated Care Manager coordinates your services and keeps your plan on track.
If you’re aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander peoples) and need help to stay independent at home, you may qualify for government-funded support through My Aged Care. Your eligibility is determined through an assessment, which looks at your health, mobility, and daily living needs. Our Care Managers can guide you through registration and assessment, step-by-step.
The Support at Home program is the Australian Government’s new model for in-home aged care. It will replace Home Care Packages (HCP) and Short-Term Restorative Care (STRC). This reform aims to make it simpler for older Australians to access coordinated, flexible, and high-quality care at home.
You can apply by contacting My Aged Care on 1800 200 422 or visiting their website. They’ll organise an ACAT/ACAS assessment to understand your needs and determine what level of support you qualify for. If you’d like help, Nexia Aged Care can walk you through the process and liaise with My Aged Care on your behalf.
Your care plan is completely tailored to your needs and may include:
- Personal Care (e.g., showering, grooming, dressing)
- Domestic Assistance (e.g., cleaning, laundry, meal prep)
- Nursing and Allied Health (e.g., wound care, physio, OT, podiatry)
- Social and Transport Support (e.g., appointments, community activities)
- Home and Garden Maintenance (e.g., minor repairs, lawn care)
- Mobility aids or home modifications (e.g., ramps, rails, bathroom safety)
Your Care Manager will work closely with you to identify what best supports your health, safety, and lifestyle.
Care Management means having a dedicated professional who oversees and coordinates your care. They make sure your services are aligned with your goals, regularly reviewed, and updated when your circumstances change. This approach ensures: consistent, high-quality care, no gaps or duplication in services, confidence that your wellbeing is being monitored
For families, it also means peace of mind, knowing someone is always keeping an eye on the big picture.
Yes — your comfort and connection matter most. We’ll match you with carers based on your language, culture, personality, and preferences, and keep your team consistent, so you get to know and trust the same familiar faces.
Your care plan evolves with you. If your health or situation changes, your Care Manager will review and adjust your supports to keep them aligned with your goals and wellbeing. We’ll check in regularly to make sure everything still feels right for you.
No — we’re fully transparent. Before you begin, we’ll clearly explain:
- What’s covered by your government funding
- Any personal contributions (if applicable)
- A breakdown of service costs in your monthly statements
You’ll always know where your funds are going, with no surprises or hidden fees.
That depends on your assessment, funding approval, and care plan. Once your package is in place, we strive to begin services as quickly as possible.
If you’d like to start receiving support while waiting for your package, we also offer self-funded (private) services, which can start almost immediately.
You can still access our care privately. Many clients choose to begin with self-funded services, this gives you immediate access to the same quality care, with flexibility to transition to government-funded support later once approved.
Switching is simple and supported.
We’ll guide you through three easy steps:
- Contact us – we review your care needs and explain the process.
- Coordinate transfer – we liaise with your current provider to ensure no disruption.
- Start with Nexia – your care continues seamlessly.
If you need help, our Care Manager can handle the process with you for a smooth transition.
You don’t have to wait to receive care. Nexia offers private (self-funded) services that can start immediately, while you’re waiting for your funding to be approved.
If you’re not a full pensioner, you may be asked to contribute an Income Tested Care Fee. This amount is determined by Centrelink, based on your income, and reviewed quarterly.
To estimate your contribution, visit the My Aged Care fee estimator (https://www.myagedcare.gov.au/fee-estimator)
Yes — there are government-set caps that limit how much you’ll pay in ITCF fees over your lifetime. These caps stay with you, even if you move to another care provider or change package levels. Centrelink will notify you when you reach your cap.
Your Referral Code is a unique number from My Aged Care that activates your funding. It lets your chosen provider (like Nexia Aged Care) access your assessment and begin services.
If you’ve misplaced it or are switching providers:
- New clients: Find it on your My Aged Care letter.
- Existing clients: Call 1800 200 422 (tel:1800200422) to reactivate your code.
Once your code is active, we can start your care straight away.
It depends on the type of care and your financial circumstances. Government funding covers a significant portion for most people. Before anything starts, our Care Managers walk you through exactly what you're entitled to and what you'd pay, in simple terms.
Support at Home brings care to you in your own home, from help with cleaning and shopping through to personal and clinical care. Residential aged care means living at one of our homes, in New Gisborne or Footscray, with care, meals and community around the clock. Nexia provides both, so you can start with one and move to the other without changing providers.
You don't have to work it out alone. Call us first and we'll guide you through registering with My Aged Care and arranging your assessment, step by step. If you're already registered, we can pick things up from wherever you're at.
Yes, and this is one of the biggest reasons families choose Nexia. Because we provide both services, your care can change as your needs change. Same team, same faces, and no starting again with a new provider.
Every new client receives a comprehensive clinical assessment at no additional cost. Our clinical team builds a clear picture of your health and support needs, so your care plan starts from facts rather than guesswork.