Nexia Aged Care

Support at Home brings care to you in your own home, from help with cleaning and shopping through to personal and clinical care. Residential aged care means living at one of our homes, in New Gisborne or Footscray, with care, meals and community around the clock. Nexia provides both, so you can start with one and move to the other without changing providers.

You don't have to work it out alone. Call us first and we'll guide you through registering with My Aged Care and arranging your assessment, step by step. If you're already registered, we can pick things up from wherever you're at.

Yes, and this is one of the biggest reasons families choose Nexia. Because we provide both services, your care can change as your needs change. Same team, same faces, and no starting again with a new provider.

Every new client receives a comprehensive clinical assessment at no additional cost. Our clinical team builds a clear picture of your health and support needs, so your care plan starts from facts rather than guesswork.

If you’re aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander peoples) and need help to stay independent at home, you may qualify for government-funded support through My Aged Care. Your eligibility is determined through an assessment, which looks at your health, mobility, and daily living needs. Our Care Managers can guide you through registration and assessment, step-by-step.

The Support at Home program is the Australian Government’s new model for in-home aged care. It will replace Home Care Packages (HCP) and Short-Term Restorative Care (STRC). This reform aims to make it simpler for older Australians to access coordinated, flexible, and high-quality care at home.

You can apply by contacting My Aged Care on 1800 200 422 or visiting their website. They’ll organise an ACAT/ACAS assessment to understand your needs and determine what level of support you qualify for. If you’d like help, Nexia Aged Care can walk you through the process and liaise with My Aged Care on your behalf.

Your care plan is completely tailored to your needs and may include:

- Personal Care (e.g., showering, grooming, dressing)

- Domestic Assistance (e.g., cleaning, laundry, meal prep)

- Nursing and Allied Health (e.g., wound care, physio, OT, podiatry)

- Social and Transport Support (e.g., appointments, community activities)

- Home and Garden Maintenance (e.g., minor repairs, lawn care)

- Mobility aids or home modifications (e.g., ramps, rails, bathroom safety)

Your Care Manager will work closely with you to identify what best supports your health, safety, and lifestyle.

Care Management means having a dedicated professional who oversees and coordinates your care. They make sure your services are aligned with your goals, regularly reviewed, and updated when your circumstances change. This approach ensures: consistent, high-quality care, no gaps or duplication in services, confidence that your wellbeing is being monitored

For families, it also means peace of mind, knowing someone is always keeping an eye on the big picture.

Yes — your comfort and connection matter most. We’ll match you with carers based on your language, culture, personality, and preferences, and keep your team consistent, so you get to know and trust the same familiar faces.

Your care plan evolves with you. If your health or situation changes, your Care Manager will review and adjust your supports to keep them aligned with your goals and wellbeing. We’ll check in regularly to make sure everything still feels right for you.

No — we’re fully transparent. Before you begin, we’ll clearly explain:

- What’s covered by your government funding

- Any personal contributions (if applicable)

- A breakdown of service costs in your monthly statements

You’ll always know where your funds are going, with no surprises or hidden fees.

That depends on your assessment, funding approval, and care plan. Once your package is in place, we strive to begin services as quickly as possible.

If you’d like to start receiving support while waiting for your package, we also offer self-funded (private) services, which can start almost immediately.

You can still access our care privately. Many clients choose to begin with self-funded services, this gives you immediate access to the same quality care, with flexibility to transition to government-funded support later once approved.

Switching is simple and supported.

We’ll guide you through three easy steps:

- Contact us – we review your care needs and explain the process.

- Coordinate transfer – we liaise with your current provider to ensure no disruption.

- Start with Nexia – your care continues seamlessly.

If you need help, our Care Manager can handle the process with you for a smooth transition.

You don’t have to wait to receive care. Nexia offers private (self-funded) services that can start immediately, while you’re waiting for your funding to be approved.

If you’re not a full pensioner, you may be asked to contribute an Income Tested Care Fee. This amount is determined by Centrelink, based on your income, and reviewed quarterly.

To estimate your contribution, visit the My Aged Care fee estimator (https://www.myagedcare.gov.au/fee-estimator)

Yes — there are government-set caps that limit how much you’ll pay in ITCF fees over your lifetime. These caps stay with you, even if you move to another care provider or change package levels. Centrelink will notify you when you reach your cap.

Your Referral Code is a unique number from My Aged Care that activates your funding. It lets your chosen provider (like Nexia Aged Care) access your assessment and begin services.

If you’ve misplaced it or are switching providers:

- New clients: Find it on your My Aged Care letter.

- Existing clients: Call 1800 200 422 (tel:1800200422) to reactivate your code.

Once your code is active, we can start your care straight away.

Residential Aged Care, also known as nursing homes or aged care homes, provides 24/7 care and support for individuals who can no longer live independently. When you move into an aged care home, you receive your own room and essential services such as meals, laundry, and cleaning, as well as personal care like assistance with showering or using the bathroom. Clinical care is tailored to your specific needs, and there are also social activities, outings, and lifestyle programs to help you stay connected and engaged with the community. In addition to long-term care, short-term or respite aged care offers temporary support, either after a hospital stay to help you regain independence, or when your regular caregiver needs a break. It’s a flexible option designed to ensure you receive the care you need during these transitional times.

Both, in the sense that the terms mean the same thing. Nursing home, aged care home and residential aged care all describe the same type of care. It is accommodation with 24/7 nursing and personal care built in. The official term is residential aged care, and that is what Nexia provides at our homes in New Gisborne and Footscray. Whichever word your family uses, you are in the right place.

Nexia is a full-service aged care provider. Our residential aged care services include 24/7 nursing care, specialised dementia care (including Lorikeet Lane, our purpose-built memory support household in New Gisborne), palliative care, and short-stay respite care services for when a carer needs a break. Day to day, residents receive all meals, laundry and cleaning, plus lifestyle and wellbeing programs, outings, and access to gardens and shared spaces. Clinical care is tailored to each resident and adjusts as needs change.

Nexia has two residential aged care homes. Our New Gisborne home at 176 Station Road is in the heart of the Macedon Ranges, and most of its residents and families come from Gisborne, New Gisborne, Sunbury, Woodend, Kyneton, Riddells Creek, Romsey and the surrounding district, as well as Melbourne's north-west. Our Footscray home at 25 Mephan Street is in Melbourne's inner west, close to Footscray, Yarraville, Seddon, Maribyrnong, Braybrook, Sunshine, Kingsville, Newport and Williamstown. Support at Home services cover the Macedon Ranges and surrounds. If you are searching for aged care near you, come and see either home for yourself.

Before moving into a residential aged care facility or receiving aged care funding, you will need to be assessed by My Aged Care to determine the level of support you require. You can apply for the assessment yourself by phoning 1800 200 422 or filling in an online application through My Aged Care. Alternatively, any of the following can make a referral on your behalf:

- Hospital professionals and admin staff

- GPs, medical specialists, and nurses

- Community health professionals

- Aged care service providers

- Community workers

The government offers funding based on your eligibility and specific care needs. For more details on how to start the process, click here (https://www.myagedcare.gov.au/where-start).

A Registered Nurse is on duty 24/7, supported by a team of qualified care staff.

We also have doctors, physiotherapists, speech pathologists, and other allied health professionals who visit regularly, as required.

Our team of extended staff includes a range of professionals who support residents’ needs:

- Personal Support Workers

- Enrolled Nurses and Registered Nurses

- Lifestyle Coordinators

- Maintenance and Support Staff

- Chefs and Kitchen/Café Staff

- Allied Health Professionals

- Residence Managers and Administrative Staff

Allied Health Professionals, such as music therapists, occupational therapists, physiotherapists, and psychologists, help ensure the best care for our residents.

We don’t have fixed visiting hours as we consider the home to be a resident’s private space. However, in case of an outbreak (e.g., COVID-19 or flu), visiting hours may be temporarily adjusted. Please contact reception for updates.

At Nexia Aged Care, we offer “ageing in place,” meaning that as residents’ care needs increase, they can remain in their current home. We adapt care to support residents’ evolving physical and mental health needs without needing to move them to a different facility.

Yes, we provide specialised support for individuals living with dementia at both of our homes. Our care team is experienced in catering for the different stages of dementia, ensuring that each person receives tailored care to meet their unique needs. At New Gisborne we also offer a dedicated Dementia Enabling Environment, known as Lorikeet Lane, which provides a safe, calm and engaging space designed to promote comfort, independence and wellbeing.

To visit Nexia Aged Care, please complete our Tour form (https://nexiaagedcare.com.au/take-a-tour/). Our team will contact you to arrange a tour or meeting and answer any questions you may have.

We welcome your feedback! You can either:

- Complete our feedback form (https://nexiaagedcare.csassurance.com/launchpad?token=E-VpmUwbszoFDvuEaPP3).

- Speak directly with a member of our team 1300 384 004.

Yes, you are welcome to continue seeing your own doctor, provided they are able to visit you at the facility. We will work closely with your doctor and other healthcare providers to ensure a seamless and consistent approach to your care.

If a resident’s condition changes suddenly, we have a trained clinical team available 24/7 to provide immediate care. We closely monitor all residents’ health and respond quickly to any changes in their condition. Families will be immediately notified if any significant health changes occur.

There may be a waitlist depending on the availability of rooms and the level of care required. We recommend getting in touch with us early to discuss your options and secure a place as soon as possible.

At Nexia Aged Care, we take pride in our approach to care. We treat each resident as an individual and tailor care to their specific needs, preferences, and lifestyle. We also offer a wide range of social and lifestyle activities to ensure our residents stay active and engaged in the community. Our staff are trained to provide high-quality care and are dedicated to ensuring comfort and well-being.

We offer a wide range of recreational activities, including arts and crafts, exercise programs, music therapy, outings, gardening, and more. These activities are designed to encourage social interaction, promote physical well-being, and provide emotional support. We strive to ensure that every resident has an activity they enjoy.

We have emergency protocols in place to ensure residents are always safe and well cared for. Our team is trained to handle medical emergencies, and we have 24/7 access to healthcare professionals. In the event of a serious situation, families will be notified immediately.

It depends on the type of care and your financial circumstances. Government funding covers a significant portion for most people. Before anything starts, our Care Managers walk you through exactly what you're entitled to and what you'd pay, in simple terms.